FAQS

Delivery & shipping:

Where do you ship?
We currently only ship across the UK. Please email us team@madbees.uk for international shipping queries and we may be able accommodate shipping to Europe. We’re working on international shipping — sign up to our newsletter to be the first to know when it launches.

How long will my order take to arrive?
We aim to ship all orders within 1 working day. UK delivery typically takes 2 working days.

How much does shipping cost?
Standard UK shipping is £3.45 for Royal Mail Tracked 48.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.

A woman cyclist in a white helmet and cycling attire riding her bike on a mountain road with green hills and rocky peaks in the background.

Returns & refunds:

What’s your return policy?
We’re a new brand, so don’t offer free returns just yet - but it’s still super easy if you need to send something back. You can return any item within 14 days of delivery for a full refund, as long as it’s unworn, unwashed, and in its original condition.

How do I start a return?
Just follow the instructions included in your original package. Contact us if you need a hand.

When will I receive my refund?
Once we’ve received and checked your return, we’ll process your refund within 5 working days.

Two women in cycling gear wearing helmets and sunglasses, standing against a plain background, smiling and interacting.

Sizing & fit:

How do I choose the right size?
Check our size guide here to help you find your best size. Our models show size S and M, please see the descriptions on the items.

What if I’m between sizes?
If you’re between sizes, it depends on how you like it to feel. Our styles are sized to give you a sleek, aero fit. So size up if you prefer a more relaxed fit. Feel free to contact us for personalised advice!

Material & care:

How should I wash my madbees kit?
Please wash at max 30°C, inside-out, and air drying. Do not tumble dry and avoid fabric softener to preserve performance fabrics.

What are your products made from?
All our kits are made from high-performance, sweat-wicking fabrics that are breathable, compressive, and built to last. Details can be found on each product page.

A person in athletic clothing is holding the zipper of a white jacket open, revealing a white sports top underneath.
Close-up of a person wearing a light-colored athletic shirt and dark leggings, pointing to the hem, with a white watch on their wrist.

General:

Can I change or cancel my order?
Email us via the contact from as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.

Do you offer discount codes?
Sign up to our mailing list for first-time customer offers and early access to future discounts.

How can I contact you?
You can reach us via our contact form — we’re a small team, but we aim to respond within 48 hours.

A man and woman hugging on a forest trail, with two other people in the background near tall bushes and trees.